Retail & Ecommerce

  • Future proof your retail business by aligning it with the omnichannel expectations customers have of receiving a connected experience across all touch points with a modern-day retailer.

    In recent years we have had a seismic shift in buying behaviour that has forced more customers and businesses alike to rethink the way they engage with one another and develop unique user journeys to help bridge this gap and offer customers a ‘best of both worlds’ solution with regards to traditional and online retail mediums. Sadly, gone are the days when we simply pick up the phone or jump in the car to go talk to someone if we want to find out more about a particular product or service.

    Adaptable Consulting partners with retailers to transform their business digitally to:

    • Offer customers a connected omnichannel experience across all touch points of the business.

    • Develop two-way data flows between company stock management applications, customer relationship management system, point of sale software (including instore, web and mobile) and third party shipping providers.

    • Develop flexible and agile processes with regards to customer order fulfilment, distribution and customer support.

    • Create automated workflows across all point-of-sale software that reduces the need for double handling of data.

    • Build bespoke reporting tools and dashboards to provide business managers with the visibility they need to accurately monitor performance across their retail store(s).

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WE’RE READY TO TALK WHEN YOU ARE.

  • “Thanks to Adaptable, our CRM reflects our unique business needs, our sales management processes have significantly improved, and our business is better setup to handle increased customer demand and growth.”

    Mary Sue Critchlow
    General Manager
    Critchlow Geospatial

  • “The team at Adaptable take a very collaborative and consultative approach to things, and by doing so provide a comfortable and reliable set of hands, that is both receptive to the needs of other partners whilst still being innovative with their own ideas.”

    Zach Dickson
    Microsoft Sales Manager
    Dicker Data

  • “Adaptable has proved to be the right choice for us, with direct communication lines to key decision makers and their technical team being a welcome feature of our working relationship.”

    Neil Bain
    Chief Financial Officer
    LGFA

  • “One of the stands out for me, was how dedicated the Adaptable team were in taking the time to truly understand and document our requirements to ensure we didn’t get any surprises later.”

    Sonja Spratt
    Senior Business Analyst

  • “We now use fewer resources to ultimately generate more work”

    Mark Ericson
    Director
    Hermpac