Dynamics CRM

WHAT IS DYNAMICS CRM?

Microsoft Dynamics CRM – An adaptable relationship management application, designed to focus on the people and information your business interacts with.

 

Customer relationship management (CRM) is a business strategy that enables organisations to understand, focus and prioritise internal activities in order to maximise return on effort. It enables an organisation to work more effectively with its customers and stakeholders in order to maximise revenue earned or services delivered.

 

Microsoft Dynamics CRM is a market leading software solution that enables organisations to implement a CRM strategy to structure and understand customer engagement over the full customer interaction lifecycle, from initial contact via social media or marketing activities, right through the sales channel to the provision of comprehensive support. Dynamics CRM is also an excellent and adaptable platform from which to extend the solution to accommodate specific industry or company needs.

HOW DO I KNOW I NEED DYNAMICS CRM?

Every business will benefit from implementing CRM, however some of the classic symptoms are:

 

  • Poor customer satisfaction
  • Broken communication
  • Poor internal collaboration on client information
  • Poor visibility of customer engagement
  • Missed opportunities
  • A lack of necessary information to drive business decisions
  • Limited or no social engagement

WHAT DOES DYNAMICS CRM GIVE ME?

Dynamics CRM can be implemented in-house or in the cloud. Users can access dynamics CRM via PC, Tablet or Phone.

 

Native functionality provides a 360 degree view of customer interactions across marketing, sales, case and service management, and Dynamics CRM can be easily extended via associated products such as Office365, Microsoft Dynamics Marketing and Microsoft Social Engagement.

 

An enormous range of third party products also exist for industry specific specialisation, and Dynamics CRM itself can be easily configured to meet specific requirements.

HOW CAN I ACHIEVE THESE BENEFITS?

Partnering with Adaptable Consulting to implement Dynamics CRM will provide your organisation with a robust solution tailored for your business. Experience a centralised view of your customers interactions, the ability to segment your customers and refine your service offerings, and the opportunity to grow your business.

 

If you are interested in finding our more about Microsoft Dynamics CRM and how Adaptable Consulting can help you improve your business with CRM, please contact us.

  • IMPROVE CUSTOMER SATISFACTION
  • REAL-TIME VISIBILITY OF DATA
  • FUEL BUSINESS PRODUCTIVITY
  • CONNECT WITH OTHER TECHNOLOGIES
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